Team Lead, AI Operations
I directed the creation and refinement of conversational AI training data, collaborating with engineering teams for interface improvements. My role involved orchestrating annotation, managing AI agent training datasets, and implementing QA protocols to deliver high-quality conversational data. I trained and supervised a large team to maintain consistent annotation standards and optimize workflow efficiency. • Built and managed annotation guidelines for conversational AI data labeling. • Oversaw team task prioritization and supervised data QA. • Leveraged Google Dialogflow and Copilot Studio for annotation and training. • Maintained 99%+ quality accuracy for all conversational annotation projects.