Service Desk Analyst
In my role as a Service Desk Analyst, I administered Office 365 and Active Directory environments and managed user accounts and configuration. I resolved technical incidents remotely using TeamViewer and SCCM, ensuring prompt ticket resolution through ServiceNow. This position demanded high attention to security and efficient problem-solving under pressure.
• Managed Office 365 and Active Directory for user support
• Provided remote troubleshooting and incident resolution
• Maintained high-priority ticket workflows in ServiceNow
• Ensured robust security and compliance on user accounts
In my role as a Service Desk Analyst, I administered Office 365 and Active Directory environments and managed user accounts and configuration. I resolved technical incidents remotely using TeamViewer and SCCM, ensuring prompt ticket resolution through ServiceNow. This position demanded high attention to security and efficient problem-solving under pressure. • Managed Office 365 and Active Directory for user support • Provided remote troubleshooting and incident resolution • Maintained high-priority ticket workflows in ServiceNow • Ensured robust security and compliance on user accounts
2020 - 2021