Service Desk Engineer
As a Service Desk Engineer, I was responsible for providing first-level technical support to end-users via phone and email. I ensured prompt resolution of support requests by tracking and managing tickets through the system. My role required excellent problem-solving, communication, and documentation skills. • Logged and tracked support requests ensuring timely completion
• Delivered clear updates to users during the ticket lifecycle
• Utilized technical knowledge to resolve software and hardware issues
• Maintained accurate documentation for troubleshooting and escalation.
As a Service Desk Engineer, I was responsible for providing first-level technical support to end-users via phone and email. I ensured prompt resolution of support requests by tracking and managing tickets through the system. My role required excellent problem-solving, communication, and documentation skills. • Logged and tracked support requests ensuring timely completion • Delivered clear updates to users during the ticket lifecycle • Utilized technical knowledge to resolve software and hardware issues • Maintained accurate documentation for troubleshooting and escalation.
2019 - 2021