IT Support Specialist
As an IT Support Specialist, I provided comprehensive technical assistance to telecommunication users, minimizing service downtime. My work involved contributing to user self-help resources and resolving multifaceted hardware and software issues. The role required strong technical troubleshooting and communication skills.
• Reduced overall downtime by 45% through prompt technical issue resolution.
• Developed and updated customer self-help knowledge base articles.
• Excelled in hardware and software troubleshooting and reporting.
• Monitored activity logs and ensured network stability across E1 lines.
As an IT Support Specialist, I provided comprehensive technical assistance to telecommunication users, minimizing service downtime. My work involved contributing to user self-help resources and resolving multifaceted hardware and software issues. The role required strong technical troubleshooting and communication skills. • Reduced overall downtime by 45% through prompt technical issue resolution. • Developed and updated customer self-help knowledge base articles. • Excelled in hardware and software troubleshooting and reporting. • Monitored activity logs and ensured network stability across E1 lines.
2019 - 2021