Product Owner – AI-Powered Assistant (Chatbox)
TextText Generation
The candidate led the implementation of an AI-powered assistant, Chatbox, built on Azure OpenAI. This involved training and refining the system for internal queries and responses used by store teams and support functions. The project focused on improving the accuracy and relevance of generative AI answers for operational efficiency.
• Deployed an AI solution for contact center teams.
• Refined and evaluated AI-generated outputs with business context.
• Used Azure OpenAI (Internal/Proprietary Tooling) for training and evaluation.
• Contributed to estimated savings of over €1M in operational efficiency.
The candidate led the implementation of an AI-powered assistant, Chatbox, built on Azure OpenAI. This involved training and refining the system for internal queries and responses used by store teams and support functions. The project focused on improving the accuracy and relevance of generative AI answers for operational efficiency. • Deployed an AI solution for contact center teams. • Refined and evaluated AI-generated outputs with business context. • Used Azure OpenAI (Internal/Proprietary Tooling) for training and evaluation. • Contributed to estimated savings of over €1M in operational efficiency.
2021 - 2026