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Elijah Okai

Elijah Okai

Customer Service Support Specialist - Digital Communication

NIGERIA flag
lagos, Nigeria
$10.00/hrEntry LevelAppen

Key Skills

Software

AppenAppen

Top Subject Matter

No subject matter listed

Top Data Types

TextText

Top Label Types

Question Answering
Text Generation
Data Collection
Audio Recording
Transcription

Freelancer Overview

I bring over four years of experience in digital support, customer service, and remote team collaboration, with a strong background in managing and organizing large volumes of information. My roles have required meticulous attention to detail, accurate documentation, and the ability to follow structured processes—all essential skills for data labeling and AI training data projects. I am proficient in using tools such as Slack, Google Workspace, Asana, Trello, and Canva to track tasks, maintain data integrity, and coordinate with diverse teams. My experience spans managing online communities, resolving complex inquiries, and ensuring high-quality communication across time zones. I am committed to delivering precise, reliable results and thrive in fast-paced, remote environments where accuracy and consistency are critical.

Entry LevelEnglishYoruba

Labeling Experience

Appen

Liquid Palm Industry

AppenTextQuestion AnsweringText Generation
Worked on data annotation and labeling projects to support machine learning model training and performance improvement. Responsibilities included: Accurately labeling text, image, and structured data according to provided guidelines Categorizing and tagging datasets for supervised learning tasks Reviewing and validating labeled data for quality and consistency Identifying edge cases and flagging ambiguous entries Maintaining high accuracy while meeting productivity targets Demonstrated strong attention to detail, consistency, and ability to follow complex annotation guidelines across large datasets.

Worked on data annotation and labeling projects to support machine learning model training and performance improvement. Responsibilities included: Accurately labeling text, image, and structured data according to provided guidelines Categorizing and tagging datasets for supervised learning tasks Reviewing and validating labeled data for quality and consistency Identifying edge cases and flagging ambiguous entries Maintaining high accuracy while meeting productivity targets Demonstrated strong attention to detail, consistency, and ability to follow complex annotation guidelines across large datasets.

2024 - 2025

Education

K

Kogi State University

Bachelor of Arts, Theatre Arts

Bachelor of Arts
2015 - 2019

Work History

F

Freelance

Influencer Marketing Manager

Lagos
2023 - Present
S

Smart Realty

Customer Service Support Assistant

Lagos
2021 - Present