customer support sentiment and intent annotation project
Role: Text Data Annotator Responsibilities: Reviewed customer chat transcripts and email conversations Assigned sentiment labels (Positive, Negative, Neutral) Classified customer intent using predefined taxonomy Tagged named entities such as Order IDs and Product Names Followed annotation guidelines and quality assurance standards Maintained minimum 95% inter-annotator agreement score Participated in weekly calibration sessions with QA team Tools & Workflow: Logged tasks and annotations in Labelbox Used Prodigy interface for entity-level tagging Followed version-controlled annotation guidelines Reported ambiguous cases to project manager