Client Support & Implementation Officer
In my role as Client Support & Implementation Officer, I supported clients with onboarding, account setup, and product guidance, primarily through email and chat. I worked closely with design and technical teams to deliver tailored solutions and maintained detailed logs for reporting. The position required strong communication, technical know-how, and organizational skills.
• Assisted 100+ clients with onboarding and product usage guidance, improving client self-sufficiency.
• Delivered prompt solutions to technical issues, reducing unresolved tickets by 25%.
• Processed client change requests and product updates accurately.
• Improved customer training materials and FAQs, lowering support ticket volume by 15%.
In my role as Client Support & Implementation Officer, I supported clients with onboarding, account setup, and product guidance, primarily through email and chat. I worked closely with design and technical teams to deliver tailored solutions and maintained detailed logs for reporting. The position required strong communication, technical know-how, and organizational skills. • Assisted 100+ clients with onboarding and product usage guidance, improving client self-sufficiency. • Delivered prompt solutions to technical issues, reducing unresolved tickets by 25%. • Processed client change requests and product updates accurately. • Improved customer training materials and FAQs, lowering support ticket volume by 15%.
2020 - 2023