Voice AI Agent Evaluator & Labeller
I assessed the speech-to-text transcription quality and conversational AI flow for Voice AI agents in customer interaction scenarios. My annotation included labeling transcription accuracy, routing failures, and specifying escalation triggers for human intervention. The labeled data directly improved agent reliability and user satisfaction. • Evaluated audio outputs for transcription fidelity and intent • Labeled and routed out-of-scope agent responses • Defined criteria for conversational handoff to human agents • Enhanced overall speech AI flow and resolution processes