Data Analyst / intern AI Engineer (Product Support Role)
Supported development of an AI-powered chatbot by designing and structuring the knowledge base, including FAQs, intents, and response categories. Conducted data cleaning and preparation on training datasets to ensure consistency and improved performance. Participated in testing, evaluating, and providing recommendations to enhance dialogue accuracy and user experience. • Designed and organized chatbot training data and intent structures. • Cleaned and prepared text data to improve training outcomes. • Assisted in labeling and categorizing user queries for supervised learning. • Evaluated chatbot responses and provided quality feedback.