Call Center Agent / Data Quality Representative
As a Data Quality Representative at Outsource Global Technologies, I managed and annotated high-volume communication datasets. My duties included segmenting and isolating relevant features within audio data for model optimization. This contributed to both time-sensitive task handling and improved data quality metrics. • Maintained high annotation standards under tight deadlines. • Focused on feature extraction from large communication datasets. • Enhanced downstream model training with accurate segmentation. • Ensured consistency in data quality and labeling processes.