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Curriculum Vitae Personal Information Full Name: ERNEST SIKUTE Phone: 0771371719 Email: ernestsikute85@gmail.com ADDRESS: HIGHLANDERS, MAZABUKA Professional Summary Dedicated and results-driven professional with experience in mobile money operations, cash and float distribution, and customer support. Skilled in resolving mobile money-related issues, assisting agents with transactions, and providing excellent customer service. Strong knowledge of MTN mobile money operations, financial reconciliation, and customer care services. Work Experience SENDITOO LIMITED Position: Mobile Money Support & Float Cash Distribution Officer Duration: 09/01/2023 – 27/02/2025 Location: MAZABUKA, SOUTHERN PROVINCE Key Responsibilities: Managed float and cash distribution to mobile money agents, ensuring operational efficiency. Provided support to agents on MTN mobile money transactions and troubleshooting issues. Assisted in resolving transaction failures, system discrepancies, and compliance-related concerns. Monitored cash flow and reconciled float balances to ensure accurate financial records. Trained mobile money agents on proper transaction procedures and fraud prevention. Liaised with MTN representatives to escalate and resolve critical agent concerns. Key Achievements: Improved agent satisfaction by ensuring timely issue resolution and support. Enhanced efficiency in cash and float distribution, reducing downtime for agents. Strengthened relationships with mobile money agents, leading to i

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