Customer Support Representative
Served as the primary point of contact for customers, handling numerous calls and emails to address inquiries and concerns. Managed appointment scheduling, provided service information, and resolved billing questions for patients. Demonstrated an ability to resolve issues efficiently while maintaining professionalism and a patient-focused approach. • Responded to high volumes of customer calls and emails, providing timely support and resolving inquiries efficiently. • Assisted patients with appointment scheduling, service information, and billing questions. • Maintained accurate customer records and ensured clear communication between clients and internal teams. • Provided prompt issue resolution while maintaining a professional and patient-focused approach.