Language Specialist / Generative AI Associate
As a Generative AI Rater at Innodata Inc., I evaluated model responses for relevance, accuracy, locality and topic related coherence, and overall clarity in alignment with detailed guidelines. I worked across a large-scale AI training project, completing a high volume of jobs daily adapting to changing guidelines and a fast paced work environment, all while maintaining excellent performance metrics. My role involved fact-checking responses, verifying source credibility, identifying patterns, and providing structured feedback to improve model consistency and quality. I consistently met and exceeded KPIs, including Quality, Average Handle Time, Job Count, Occupancy, Utilization, and Non-handle time targets, while maintaining strong accuracy scores and overall performance standards.