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E
Ezzldin Amr

Ezzldin Amr

Travel Advisor

Egypt flagCairo, Egypt
$10.00/hrEntry LevelAppen

Key Skills

Software

AppenAppen

Top Subject Matter

Transcription
Generalist
Technical support and customer service

Top Data Types

AudioAudio
ImageImage

Top Task Types

Entity (NER) ClassificationEntity (NER) Classification

Freelancer Overview

Travel Advisor. Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Tourism Studies, Alexandria Hotel Institute E.G.O.T.H (2017). AI-training focus includes labeling workflows including Named Entity Recognition.

Entry LevelEnglishArabicGerman

Labeling Experience

Travel Advisor

Entity Ner Classification
As a Travel Advisor, I delivered outstanding customer service via phone, email, and chat on a daily basis. I handled customer queries by providing timely and empathetic responses and kept up-to-date with the latest ticketing systems. My role required knowledge of travel booking systems and the ability to manage multiple service channels efficiently. • Managed customer inquiries and ticketing through Amadeus, Sabre, and Galileo • Resolved service issues with prompt and friendly communication • Maintained detailed client and service knowledge • Ensured high satisfaction through various communication channels

As a Travel Advisor, I delivered outstanding customer service via phone, email, and chat on a daily basis. I handled customer queries by providing timely and empathetic responses and kept up-to-date with the latest ticketing systems. My role required knowledge of travel booking systems and the ability to manage multiple service channels efficiently. • Managed customer inquiries and ticketing through Amadeus, Sabre, and Galileo • Resolved service issues with prompt and friendly communication • Maintained detailed client and service knowledge • Ensured high satisfaction through various communication channels

2022 - 2024

Transcript

AudioTranscription
Transcription of more than 100 hours in German language

Transcription of more than 100 hours in German language

2021 - 2022

Education

A

Alexandria Hotel Institute E.G.O.T.H

Bachelor of Tourism Studies, Hotel, Motel, and Restaurant Management

Bachelor of Tourism Studies
2017 - 2017

Work History

A

Atos

Senior Service Desk Agent

Cairo
2024 - Present
C

Concentrix

Travel Advisor

Smart Village
2022 - 2024