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Freelancer Overview

FARUQ OLAMILEKAN ADENUGA Ibadan, Oyo State, Nigeria • Available for Remote Work Virtual Assistant | Customer Service | Live Chat & Email Support | HR Support PROFESSIONAL SUMMARY Clients come to me when they need someone who can handle customers, coordinate tasks, and keep operations running without constant supervision. Over 5+ years across banking, sales, and HR, I have delivered measurable results: 100% transaction accuracy as a bank teller, a 15% increase in customer retention through relationship management, and successful onboarding and HR coordination at an FMCG company. I hold certifications in Human Resource Management, Virtual Assistance (Alison), and Cloud Networking (Aviatrix ACE Associate), and I am currently earning my BBA at the University of the People. If you need a remote professional who shows up, communicates clearly, and treats your clients like they matter — let's connect. CORE COMPETENCIES Customer Service & Retention • Live Chat & Email Support • Virtual Assistance • Calendar & Schedule Management • HR Administration & Onboarding • Data Entry & Records Management • CRM & Ticketing Systems • Invoice & Payment Processing • Microsoft Office Suite (Excel, Word, PowerPoint) • AI Tools & Prompt Engineering • Report Writing & Documentation • Team Coordination & Training WORK EXPERIENCE Transaction Officer & Customer Service Officer | Lotus Bank | Akure, Ondo State January 2025 – December 2025 • Maintained 100% transaction accuracy across daily deposit, withdr

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