Quality Assurance Analyst (OPay Digital Services Limited)
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As a Quality Assurance Analyst, I evaluated customer support communication for accuracy, clarity, and compliance. My work involved reviewing interactions and responses with a focus on data validation and error identification. I provided structured feedback to improve AI and human-generated content quality.
• Assessed tone, intent, and correctness of written text in customer conversations.
• Performed structured audits to ensure data labeling quality and compliance.
• Validated KYC-related data and financial information accuracy.
• Collaborated with support teams to enhance data annotation standards.
As a Quality Assurance Analyst, I evaluated customer support communication for accuracy, clarity, and compliance. My work involved reviewing interactions and responses with a focus on data validation and error identification. I provided structured feedback to improve AI and human-generated content quality. • Assessed tone, intent, and correctness of written text in customer conversations. • Performed structured audits to ensure data labeling quality and compliance. • Validated KYC-related data and financial information accuracy. • Collaborated with support teams to enhance data annotation standards.
2025 - Present