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Fridah Machuka

Fridah Machuka

Customer Service Support Specialist - E-learning Platforms

KENYA flag
Nairobi, Kenya
$7.00/hrEntry LevelAppenTelus

Key Skills

Software

AppenAppen
TelusTelus

Top Subject Matter

No subject matter listed

Top Data Types

DocumentDocument
ImageImage
TextText

Top Label Types

Action Recognition
Data Collection
Emotion Recognition
Object Detection
Question Answering

Freelancer Overview

I have over 7 years of experience in roles that require high attention to detail, data accuracy, and clear documentation, making me well-suited for data labeling and AI training data projects. My background spans omni-channel customer support, technical troubleshooting, and digital operations, where I consistently managed sensitive user data, ensured accurate case logging, and maintained organized records using CRM systems and knowledge base tools. I am skilled in fast, accurate typing and have worked extensively with platforms like Zoho Desk, LMS, and Google Workspace. My experience coordinating digital projects, managing large volumes of user interactions, and documenting issues positions me to deliver reliable, high-quality data annotation and support for AI training teams. I am adaptable, detail-oriented, and committed to maintaining data privacy and integrity in every task.

Entry LevelEnglishSwahili

Labeling Experience

No Data Labeling experience added

Fridah M. hasn’t added any AI Training or Data Labeling experience to their OpenTrain profile yet.

Education

U

University of Eldoret

Bachelor's, Applied Statistics with Computing

Bachelor's
2010 - 2014

Work History

D

Design Driven Ventures

Support and Campaign Operations Consultant

Nairobi
2023 - 2025
D

Dash

Customer Success Lead

Nairobi
2021 - 2022