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Freelancer Overview
I am an experienced customer success and operations leader with a strong background in designing and optimizing digital programs that leverage data-driven insights and automation. My expertise includes building AI-powered dashboards, developing customer health scoring frameworks, and implementing scalable onboarding and engagement processes in SaaS, FinTech, and health tech environments. I have hands-on experience collaborating with Product and Engineering teams to translate user feedback and behavioral data into actionable improvements, and I am skilled in using tools like Zendesk, Looker, and HubSpot for data analysis and workflow automation. My work has involved managing large-scale data flows, orchestrating data annotation projects for customer health monitoring, and leading cross-functional initiatives that improve operational efficiency and outcomes. I am passionate about utilizing data to enhance customer experiences and drive measurable business impact, particularly in fast-paced, tech-driven industries.
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