Key Skills

Software

No software listed

Top Subject Matter

Customer Support / Customer Experience

Conversational AI (Chatbots & Support Systems)

Operations & Service Quality Monitoring

Top Data Types

Text

Document

Top Task Types

Data Collection

Text Summarization

Question Answering

Freelancer Overview

Customer-focused professional with over 5 years of experience in quality assurance, data review, and performance monitoring within high-volume service environments. Proven track record in evaluating customer interactions across platforms such as Zendesk and WhatsApp, ensuring accuracy, consistency, and compliance with company standards. Experienced in handling large datasets of customer conversations, identifying patterns, flagging issues, and producing structured performance reports to improve overall service quality. Skilled in detail-oriented tasks essential for data labeling and AI training, including annotation, classification, and quality evaluation of text-based data. Strong ability to follow guidelines, maintain consistency, and deliver accurate outputs under tight deadlines. Adept at problem-solving, cross-functional communication, and working with digital tools and CRM systems, with a commitment to continuous improvement and high-quality data standards.

Labeling Experience

Education

Work History