For employers

Hire this AI Trainer

Sign in or create an account to invite AI Trainers to your job.

Invite to Job
G
Gladys Iredia

Gladys Iredia

Client Service Representative

Canada flagMississauga, Canada
Entry Level

Key Skills

Software

No software listed

Top Subject Matter

No subject matter listed

Top Data Types

No data types listed

Top Task Types

Entity (NER) ClassificationEntity (NER) Classification

Freelancer Overview

Client Service Representative. Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Micro-credential, Schulich School of Business, York University (2025) and Micro-credential, Humber College (2025). AI-training focus includes labeling workflows including Named Entity Recognition.

Entry Level

Labeling Experience

Client Service Representative

Entity Ner Classification
In this role, I provided remote customer service via email and digital channels, addressing customer concerns in a timely and professional manner. I maintained operational documentation and managed multiple client requests simultaneously. My work required strong attention to detail and effective collaboration with teams. • Handled inbound customer inquiries and resolved issues efficiently. • Maintained precise documentation to support operational workflows. • Coordinated client onboarding and guided customers through required processes. • Worked with internal teams to ensure prompt resolution of customer needs.

In this role, I provided remote customer service via email and digital channels, addressing customer concerns in a timely and professional manner. I maintained operational documentation and managed multiple client requests simultaneously. My work required strong attention to detail and effective collaboration with teams. • Handled inbound customer inquiries and resolved issues efficiently. • Maintained precise documentation to support operational workflows. • Coordinated client onboarding and guided customers through required processes. • Worked with internal teams to ensure prompt resolution of customer needs.

2023 - 2023

Education

H

Humber College

Micro-credential, Digital Fluency for the Workplace

Micro-credential
2025 - 2025
S

Schulich School of Business, York University

Micro-credential, Project Management

Micro-credential
2025 - 2025

Work History

A

Apple

Product Specialist

Mississauga
2024 - 2025
F

Fundraising Direct

Client Service Representative

Remote
2023 - 2023