Customer Service Agent
As a Customer Service Agent, I provided multichannel support and resolved customer issues efficiently. My tasks included addressing inquiries via phone and live chat, collaborating with other departments, and maintaining a high level of customer retention. I was twice recognized as a Top Performer for my exceptional service. • Delivered prompt and effective customer support across channels.
• Successfully resolved complaints to retain clients.
• Coordinated with teams to improve service processes.
• Recognized for outstanding performance in customer satisfaction.
As a Customer Service Agent, I provided multichannel support and resolved customer issues efficiently. My tasks included addressing inquiries via phone and live chat, collaborating with other departments, and maintaining a high level of customer retention. I was twice recognized as a Top Performer for my exceptional service. • Delivered prompt and effective customer support across channels. • Successfully resolved complaints to retain clients. • Coordinated with teams to improve service processes. • Recognized for outstanding performance in customer satisfaction.
2019 - 2022