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Grace Kiema

Grace Kiema

Customer Support Specialist in Contract Review, Compliance, and Legal Research

Kenya flagNairobi, Kenya
$8.00/hrEntry LevelClickworkerCloudfactoryCrowdflower

Key Skills

Software

ClickworkerClickworker
CloudFactoryCloudFactory
CrowdFlowerCrowdFlower
Anno-MageAnno-Mage
AppenAppen

Top Subject Matter

Finance – Risk Analysis & Fraud Detection
E-commerce – Product Categorization & Customer Support
Technology – AI Training, Data Annotation & Quality Assurance

Top Data Types

Computer Code ProgrammingComputer Code Programming
TextText
ImageImage

Top Task Types

Point/Key PointPoint/Key Point
ClassificationClassification
PolygonPolygon
Text SummarizationText Summarization
Question AnsweringQuestion Answering
TranscriptionTranscription
Data CollectionData Collection
Text GenerationText Generation
Evaluation/RatingEvaluation/Rating

Freelancer Overview

Customer Support Specialist in Contract Review, Compliance, and Legal Research. Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, Maasai Mara University (2023) and Certified Public Accountant, Institute of Certified Public Accountants of Kenya (ICPAK) (2023).

Entry LevelEnglishSwahili

Labeling Experience

AI Data Annotation and Quality Assurance Specialist

TextText Generation
Worked on large scale text annotation projects to improve machine learning and natural language processing models. Responsibilities included reviewing and labeling customer conversations, classifying sentiment, tagging named entities, categorizing intent, and identifying language patterns. Ensured high accuracy by following detailed annotation guidelines, maintaining consistency across datasets, and completing regular quality checks. Contributed to training datasets used for chatbot improvement, search relevance, and automated customer support systems.

Worked on large scale text annotation projects to improve machine learning and natural language processing models. Responsibilities included reviewing and labeling customer conversations, classifying sentiment, tagging named entities, categorizing intent, and identifying language patterns. Ensured high accuracy by following detailed annotation guidelines, maintaining consistency across datasets, and completing regular quality checks. Contributed to training datasets used for chatbot improvement, search relevance, and automated customer support systems.

2023 - 2026

Education

M

Maasai Mara University

Bachelor of Science, Economics and Statistics

Bachelor of Science
2019 - 2023
I

Institute of Certified Public Accountants of Kenya (ICPAK)

Certified Public Accountant, Accounting

Certified Public Accountant
2023

Work History

D

Dreamport

Customer Support Specialist

Nairobi
2025 - 2026
W

Wise Digital

Account Manager

Nairobi
2024 - 2025