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G

Grace Labiyi

Customer Care Representative

Nigeria flagLagos, Nigeria
$25.00/hrEntry LevelLabelboxLabel StudioCVAT

Key Skills

Software

LabelboxLabelbox
Label StudioLabel Studio
CVATCVAT
Scale AIScale AI
Surge AISurge AI
DataloopDataloop

Top Subject Matter

ELegal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

TextText
DocumentDocument
ImageImage

Top Task Types

Entity (NER) ClassificationEntity (NER) Classification
RLHFRLHF
ClassificationClassification
Red TeamingRed Teaming
Point/Key PointPoint/Key Point

Freelancer Overview

Customer Care Representative. Brings 8+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Education includes Bachelor of Science, Olabisi Onabanjo University (2024). Well suited for text-focused AI training, including legal document review, compliance annotation, and rubric-based quality evaluation.

Entry LevelEnglishYoruba

Labeling Experience

Data Annotation Specialist

TextEntity Ner Classification
I worked on a large-scale project focused on extracting key data from financial news, company reports, and SEC filings. My main responsibility was using Named Entity Recognition (NER) to precisely tag entities like corporate names, stock tickers, and monetary values to help improve a market analysis model. The work required a high level of focus to maintain a 98% accuracy rate, especially when dealing with complex text where I had to distinguish between parent companies and their subsidiaries. I also spent time reviewing "edge cases" where the automated system struggled, manually correcting labels to ensure the training data was top quality. By the end of the project, our team’s annotations directly contributed to a significant increase in the model’s ability to pull accurate data from messy financial documents.

I worked on a large-scale project focused on extracting key data from financial news, company reports, and SEC filings. My main responsibility was using Named Entity Recognition (NER) to precisely tag entities like corporate names, stock tickers, and monetary values to help improve a market analysis model. The work required a high level of focus to maintain a 98% accuracy rate, especially when dealing with complex text where I had to distinguish between parent companies and their subsidiaries. I also spent time reviewing "edge cases" where the automated system struggled, manually correcting labels to ensure the training data was top quality. By the end of the project, our team’s annotations directly contributed to a significant increase in the model’s ability to pull accurate data from messy financial documents.

2025 - 2026

Customer Care Representative

Acted as the primary customer care representative supporting clients through various communication channels. Provided accurate order processing information, resolved delivery and product inquiries, and collaborated with logistics for rapid solutions. Documented feedback and ensured all client interactions followed established guidelines for service excellence. • Responded to inquiries across email, chat, and calls, delivering prompt service. • Tracked deliveries and resolved any delivery-related issues efficiently. • Collected and analyzed customer feedback to improve service standards. • Maintained organized documentation to support quality assurance efforts.

Acted as the primary customer care representative supporting clients through various communication channels. Provided accurate order processing information, resolved delivery and product inquiries, and collaborated with logistics for rapid solutions. Documented feedback and ensured all client interactions followed established guidelines for service excellence. • Responded to inquiries across email, chat, and calls, delivering prompt service. • Tracked deliveries and resolved any delivery-related issues efficiently. • Collected and analyzed customer feedback to improve service standards. • Maintained organized documentation to support quality assurance efforts.

2022 - 2024

Education

O

Olabisi Onabanjo University

Bachelor of Science, Mass Communication

Bachelor of Science
2021 - 2024

Work History

A

APL Connect UK Ltd

Virtual Assistant

London
2025 - 2026
F

Fourts Expopharm UK Ltd

Client Relationship Analyst

London
2024 - 2025