Content Writer/Analyst (AI Chatbot Evaluation and Training)
The role focused on improving a leading AI chatbot's outputs through careful review and iteration. Responsibilities included editing answers, refining instruction lists, and analyzing chatbot performance to increase user satisfaction. Additional duties involved recognizing error patterns and discussing them with the team to enhance AI response accuracy. • Edited and evaluated chatbot answers for relevance and correctness. • Improved and documented instruction templates for consistent AI behavior. • Identified and reported on repeated response issues and loss patterns. • Collaborated in prompt and answer business case analysis for AI testing.