AI Tool Implementation for Data Sorting and Labeling
TextClassification
Integrated AI tools to automate manual data sorting and quickly identify themes in customer feedback. Designed, implemented, and monitored structured processes for analyzing and labeling customer support tickets and call transcripts. Ensured labeled datasets were leveraged for continuous AI tool improvement and alignment with organizational goals.
• Labeled and categorized text data from customer interactions.
• Used AI-driven classification methods to cluster feedback and identify trends.
• Developed training materials and quality checks for the labeling process.
• Collaborated with stakeholders to refine labeling guidelines and outputs.
Integrated AI tools to automate manual data sorting and quickly identify themes in customer feedback. Designed, implemented, and monitored structured processes for analyzing and labeling customer support tickets and call transcripts. Ensured labeled datasets were leveraged for continuous AI tool improvement and alignment with organizational goals. • Labeled and categorized text data from customer interactions. • Used AI-driven classification methods to cluster feedback and identify trends. • Developed training materials and quality checks for the labeling process. • Collaborated with stakeholders to refine labeling guidelines and outputs.
2020 - Present