Key Skills

Freelancer Overview

HAMZA KERRICH Email: hamzakerrich@gmail.com Location: Kenitra, Morocco PROFESSIONAL SUMMARY Detail-oriented writer and communication specialist with a Bachelor’s degree in English Literature and over five years of experience delivering clear, structured, and accurate written communication in fast-paced environments. Demonstrates strong analytical thinking, attention to detail, and the ability to follow complex guidelines to produce high-quality, consistent content. Advanced English proficiency (C1), with proven ability to craft well-reasoned, fact-checked responses and adapt tone and style to meet specific standards. Highly motivated to contribute to AI training projects by improving language quality, reasoning accuracy, and clarity in AI-generated outputs. ENGLISH PROFICIENCY C1 (Advanced) EXPERIENCE Customer Support Agent – Teleperformance (02/2020 - 02/2025) - Managed customer inquiries with clear communication - Provided technical troubleshooting with structured explanations - Ensured accuracy and consistency in responses Personal Assistant – MCC Club (03/2025 - 06/2025) - Organized travel and scheduling - Delivered precise written communication Sales Representative – Oppo (07/2018 - 12/2018) - Presented products clearly - Maintained client relationships EDUCATION Bachelor in English Literature – University Mohammed V Baccalaureate in Literature – Royal Military School Kenitra SKILLS - Advanced English Writing - Analytical Thinking - Attention to Detail - Research & Fact-

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Work History