Customer Care Assistant
Entity Ner Classification
As a Customer Care Assistant at the County Government of Uasin Gishu, I was responsible for managing incoming calls and directing them appropriately across the county offices. I resolved visitor complaints and ensured a positive experience for all clients of the county government. The role required excellent communication, organizational, and multitasking skills in a high-pressure environment.
• Received and directed calls to various departments within the county government offices.
• Addressed and resolved complaints from office visitors efficiently.
• Prepared and submitted weekly reports on customer experiences and issues.
• Demonstrated the ability to work independently and provide prompt service under minimal supervision.
As a Customer Care Assistant at the County Government of Uasin Gishu, I was responsible for managing incoming calls and directing them appropriately across the county offices. I resolved visitor complaints and ensured a positive experience for all clients of the county government. The role required excellent communication, organizational, and multitasking skills in a high-pressure environment. • Received and directed calls to various departments within the county government offices. • Addressed and resolved complaints from office visitors efficiently. • Prepared and submitted weekly reports on customer experiences and issues. • Demonstrated the ability to work independently and provide prompt service under minimal supervision.
2015 - 2015