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I

Isabella Nobile

Solutions Engineer

USA flagAustin, Usa
$20.00/hrIntermediateDatatroniqDataloopFigure Eight

Key Skills

Software

DatatroniqDatatroniq
DataloopDataloop
Figure EightFigure Eight
HiveMindHiveMind
iMeritiMerit
LionbridgeLionbridge
MercorMercor
MindriftMindrift
Redbrick AIRedbrick AI
SamaSama
Scale AIScale AI
Internal/Proprietary Tooling

Top Subject Matter

Solutions Engineering - API, Integration, Automation (Python & JavaScript)
Regulatory Compliance & Risk Analysis
Software Project Management - SOW, RCA, Gantt

Top Data Types

TextText
AudioAudio
VideoVideo
DocumentDocument

Top Task Types

Classification
Text Generation
Question Answering
Text Summarization
Fine Tuning
Red Teaming
Transcription
Computer Programming Coding
Data Collection
Prompt Response Writing SFT

Freelancer Overview

Solutions Engineer. Brings 14+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Associate of Science, Lone Star College-Kingwood (2016) and Certificate in User Experience Design, General Assembly (2021). AI-training focus includes data types such as Text and Audio.

IntermediateEnglish

Labeling Experience

Solutions Engineer

Text
In my role as a Solutions Engineer, I was responsible for developing and optimizing workflow automation tools for compliance operations. I created API-driven back-office solutions which enhanced customer support response times. Additionally, I contributed to improving support agent efficiency by designing advanced LLM prompts. • Built internal tools using Python, SQL, and TypeScript SDKs • Developed solutions to simulate SEC and AML processes • Improved API-driven support and compliance systems • Increased agent resolution speed through prompt engineering

In my role as a Solutions Engineer, I was responsible for developing and optimizing workflow automation tools for compliance operations. I created API-driven back-office solutions which enhanced customer support response times. Additionally, I contributed to improving support agent efficiency by designing advanced LLM prompts. • Built internal tools using Python, SQL, and TypeScript SDKs • Developed solutions to simulate SEC and AML processes • Improved API-driven support and compliance systems • Increased agent resolution speed through prompt engineering

2025 - 2025

Support Agent

Audio
As a Support Agent, I was responsible for responding to customer queries and providing prompt service solutions. I addressed issues related to shipping, billing, and order status with an emphasis on delivering a positive client experience. The role required strong communication and problem-solving abilities. • Handled support tickets for diverse client questions • Assisted with issue escalation and follow-up • Resolved shipping and billing discrepancies • Utilized CRM tools to track and manage support cases

As a Support Agent, I was responsible for responding to customer queries and providing prompt service solutions. I addressed issues related to shipping, billing, and order status with an emphasis on delivering a positive client experience. The role required strong communication and problem-solving abilities. • Handled support tickets for diverse client questions • Assisted with issue escalation and follow-up • Resolved shipping and billing discrepancies • Utilized CRM tools to track and manage support cases

2019 - 2020

Education

G

General Assembly

Certificate in User Experience Design, User Experience Design

Certificate in User Experience Design
2021 - 2021
L

Lone Star College-Kingwood

Associate of Science, General Science

Associate of Science
2016 - 2016

Work History

C

Coldtowne Theater

Production Assistant

Austin
2025 - Present
A

Apex Fintech Solutions

Solutions Engineer

Austin
2025 - 2025