Customer Service Representative
As a Customer Service Representative, I provided multi-channel customer support via email, chat, and phone, resolving over 50 inquiries daily while maintaining a 90% first-contact resolution rate. My responsibilities included troubleshooting technical issues, handling billing and account requests, and keeping accurate CRM records in Salesforce. I collaborated with management and teammates and consistently upheld company policy to ensure customer satisfaction exceeded 90%. • Delivered prompt, courteous responses addressing customer questions and requests • Maintained organized Salesforce CRM records for team visibility • Provided solutions in compliance with customer service guidelines • Managed multiple tasks efficiently, including support platforms and email inboxes