AI Integration Engineer – AI Chatbot Data Labeling & Training
As an AI Integration Engineer at Mustek East Africa Limited, I contributed to the design and implementation of AI-powered customer support chatbots. My work involved developing, training, and evaluating conversational AI models using labeled customer query data. I also facilitated technical support and training for end-users on ERP and AI chatbot systems. • Labeled customer queries and responses for intent and sentiment. • Annotated text data for supervised training of conversational AI. • Utilized NLU/NLP techniques for improved chatbot accuracy. • Supported end-user feedback integration for model refinement.