Customer Service Representative – Gaming Account (Chat & Email Support)
As a Customer Service Representative for a gaming account, I managed customer tickets, addressed a variety of account-related issues, and resolved billing matters. I ensured accurate documentation and compliance with company policies while delivering prompt service. My role required attention to detail, effective communication, and the ability to work under pressure to achieve service level agreements (SLAs). • Handled high-volume chat and email inquiries regarding account access, betting, deposits, withdrawals, and subscriptions. • Resolved billing disputes, escalating issues when necessary and ensuring compliance with security procedures. • Maintained accurate records of all customer interactions and cases. • Delivered timely, solution-focused responses to improve customer satisfaction.