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J

Jesus Viloria

Customer Service Representative

Colombia flagMedellin, Colombia
$20.00/hrIntermediateRemotasksAppenOther

Key Skills

Software

RemotasksRemotasks
AppenAppen
Other

Top Subject Matter

Legal Services & Contract Review
Regulatory Compliance & Risk Analysis
Legal Research & Document Analysis

Top Data Types

TextText
DocumentDocument
VideoVideo

Top Task Types

Entity Ner Classification

Freelancer Overview

Customer Service Representative. Brings 9+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Science, Universidad del Norte (2017) and High School Diploma, IDPHU Campestre Bilingüe (2010). AI-training focus includes labeling workflows including Named Entity Recognition.

IntermediateEnglishSpanish

Labeling Experience

Customer Service Representative

Entity Ner Classification
As a Customer Service Representative at Sykes Colombia, my main responsibilities included responding to customer calls and coordinating emergency assistance. I ensured prompt dispatch and communication with external providers for comprehensive solutions. Strong interpersonal and organizational skills were essential in this fast-paced environment. • Responded to customer calls and emergency situations. • Coordinated dispatch and support with external providers. • Managed logistics for necessary equipment and services. • Maintained high levels of customer satisfaction.

As a Customer Service Representative at Sykes Colombia, my main responsibilities included responding to customer calls and coordinating emergency assistance. I ensured prompt dispatch and communication with external providers for comprehensive solutions. Strong interpersonal and organizational skills were essential in this fast-paced environment. • Responded to customer calls and emergency situations. • Coordinated dispatch and support with external providers. • Managed logistics for necessary equipment and services. • Maintained high levels of customer satisfaction.

2021 - 2021

Education

U

Universidad del Norte

Bachelor of Science, Mechanical Engineering

Bachelor of Science
2017 - 2017
I

IDPHU Campestre Bilingüe

High School Diploma, General Education

High School Diploma
2010 - 2010

Work History

H

Health Prime Colombia

Quality Analyst

Medellin
2024 - Present
S

Solvo Global

Quality Analyst

Medellin
2023 - 2024