Customer Service Representative
As a Customer Service Representative at Sykes Colombia, my main responsibilities included responding to customer calls and coordinating emergency assistance. I ensured prompt dispatch and communication with external providers for comprehensive solutions. Strong interpersonal and organizational skills were essential in this fast-paced environment. • Responded to customer calls and emergency situations. • Coordinated dispatch and support with external providers. • Managed logistics for necessary equipment and services. • Maintained high levels of customer satisfaction.