IT Support Engineer
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As an IT Support Engineer, I supported over 1,000 staff across multiple branches, ensuring reliable IT operations and minimal service disruptions. I managed installation, configuration, and maintenance of systems, printers, and network devices, as well as asset inventory. The role required strong troubleshooting abilities for hardware, software, and connectivity challenges.
• Provided prompt, effective end-user support to employees throughout the organization.
• Installed, configured, and maintained IT systems and network infrastructure.
• Maintained accurate IT asset inventory and documentation.
• Ensured minimal downtime by proactively addressing network faults.
As an IT Support Engineer, I supported over 1,000 staff across multiple branches, ensuring reliable IT operations and minimal service disruptions. I managed installation, configuration, and maintenance of systems, printers, and network devices, as well as asset inventory. The role required strong troubleshooting abilities for hardware, software, and connectivity challenges. • Provided prompt, effective end-user support to employees throughout the organization. • Installed, configured, and maintained IT systems and network infrastructure. • Maintained accurate IT asset inventory and documentation. • Ensured minimal downtime by proactively addressing network faults.
2016 - 2019