Key Skills

Software

AWS SageMaker

CrowdSource

CVAT

Google Cloud Vertex AI

Scale AI

Top Subject Matter

Customer Support and Experience

Remote Workforce Management

Tech Support and IT Services

Top Data Types

Image

Text

Video

Top Task Types

Classification

Prompt Response Writing SFT

Segmentation

Text Generation

Translation Localization

Freelancer Overview

I am a versatile team leader with extensive experience in AI training, data labeling, and customer success. My background includes managing and training remote teams, enhancing customer satisfaction, and streamlining processes for improved efficiency. With a strong foundation in tech support and IT services, I have successfully led projects that reduced response times, increased customer satisfaction scores, and resolved numerous support tickets with high success rates. My ability to implement strategic initiatives and lead teams to exceed performance targets sets me apart in the AI training and data labeling field. Fluent in English, Spanish, and Portuguese, I bring a multicultural perspective and the ability to communicate effectively across diverse teams. My technical expertise includes proficiency with various software and tools, such as VPN, Okta, Shopify, Zendesk, and Google Workspace, making me well-equipped to handle complex data labeling tasks and AI training projects. My commitment to continuous learning and professional development, demonstrated by my numerous certifications, ensures that I stay current with industry trends and best practices.

Labeling Experience

Education

Work History