Senior AI Trainer, Niantic Spatial, Inc
TextPrompt Response Writing SFT
Oversaw and improved conversational quality for AI-driven customer support systems. Regularly reviewed and categorized transcript data, optimized intent taxonomy, and refined prompt patterns to boost accuracy and user satisfaction. Applied analytical techniques for continuous chatbot quality enhancement and ethical tone reinforcement.
• Labeled and analyzed 200+ weekly text transcripts focused on intents and fallback reduction.
• Authored prompt engineering patterns for robust intent recognition and ambiguous query handling.
• Automated annotation prep and improved turnaround time using Python and Bash scripting.
• Collaborated with cross-functional teams to update responses and address knowledge base gaps.
Oversaw and improved conversational quality for AI-driven customer support systems. Regularly reviewed and categorized transcript data, optimized intent taxonomy, and refined prompt patterns to boost accuracy and user satisfaction. Applied analytical techniques for continuous chatbot quality enhancement and ethical tone reinforcement. • Labeled and analyzed 200+ weekly text transcripts focused on intents and fallback reduction. • Authored prompt engineering patterns for robust intent recognition and ambiguous query handling. • Automated annotation prep and improved turnaround time using Python and Bash scripting. • Collaborated with cross-functional teams to update responses and address knowledge base gaps.
2025 - Present