Key Skills

Software

Encord

SuperAnnotate

Labelbox

Scale AI

Top Subject Matter

Audio and speech labelling

AI writing and content evaluation

Natural language processing

Top Data Types

Text

Audio

Document

Top Task Types

Transcription

Data Collection

Segmentation

Question Answering

Text Summarization

Freelancer Overview

Jones Antonio Customer Support expert ja4784012@gmail.com Lake City, FL USA PROFILE Highly analytical and results-driven professional with a Bachelor's degree in Business Administration and a Master's in Information Technology, and native-level proficiency in English. A graduate of the University of California, Berkeley, I am seeking a remote Customer Support Representative role. I bring a strong foundation in business operations and technology, along with excellent communication and problem-solving skills. Passionate about delivering exceptional customer experiences and adept at using digital tools to support clients effectively in a remote environment EDUCATION Masters in Information Technology 05/2020 University of South Florida Tampa, FL • Focus Areas: Artificial Intelligence, Machine Learning, Natural Language Processing Relevant Courses: Advanced Algorithms, Data Ethics, Machine Learning Systems • Activities: Member of ACM (Association for Computing Machinery), AI Research Assistant Bachelor of Arts in Business Administration Tampa, FL University of South Florida Accounting and Finance ⚫ Marketing ⚫ Management and Leadership ⚫ Economics ⚫ Business Law and Ethics ⚫ Business Communication ⚫ Organizational Behavior ⚫ KEY SKILLS • Problem Writing and Solving (Computer Science Domain) • Business Operations Knowledge • Customer Support & Service • Remote Work Proficiency • Problem-Solving Abilities • Digital Tools Proficiency • English Proficiency (Native-Level) • Rubric Desi

Labeling Experience

Education

Work History