Data Analyst
As a Data Analyst, I developed machine learning models and analytic dashboards to support business intelligence and operational efficiency. I was responsible for implementing data-driven strategies to improve customer retention and resource allocation. My work involved automating analytics tasks and partnering with teams to deliver actionable recommendations. • Increased repeat business by 18% by deploying a K-Means customer segmentation model. • Forecasted service demand and optimized resources using predictive analytics. • Automated recurring tasks and improved reporting processes using Python. • Led analytics workshops to enhance departmental skills and data interpretation.