Customer Support & Services Manager
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As Customer Support & Services Manager, I acted as the first point of contact for customer enquiries, providing prompt, professional solutions. I maintained and processed customer information accurately while liaising with internal teams for timely service request completion. Organization and multitasking were crucial to delivering high-level support and keeping all records updated.• Provided comprehensive support for customer queries via phone and email.
• Processed and validated customer information with a focus on accuracy.
• Produced invoices, quotes, and correspondence to professional standards.
• Supported daily administrative tasks to ensure the efficient running of the office.
As Customer Support & Services Manager, I acted as the first point of contact for customer enquiries, providing prompt, professional solutions. I maintained and processed customer information accurately while liaising with internal teams for timely service request completion. Organization and multitasking were crucial to delivering high-level support and keeping all records updated.• Provided comprehensive support for customer queries via phone and email. • Processed and validated customer information with a focus on accuracy. • Produced invoices, quotes, and correspondence to professional standards. • Supported daily administrative tasks to ensure the efficient running of the office.
2022 - 2023