Text classification and sentiment Annotation for customer Feedback Data
This project involved annotating largescale customer feedback datasets to support the training of natural language processing models. The primary task was to classify text into predefined categories and assign sentiment labels (Positive, Neutral, Negative) based on tone, intent, and contextual meaning. Special attention was given to ambiguous language, sarcasm, and mixed sentiment cases. Quality control measures included multi-pass reviews, adherence to annotation guidelines, and consistency checks to ensure high inter-annotator agreement.