JOY INUAH

Customer Support Specialist - AI Operations

Lagos, Nigeria

$5.00/hrEntry LevelInternal Proprietary Tooling

Key Skills

Software

Internal/Proprietary Tooling

Top Subject Matter

No subject matter listed

Top Data Types

Video

Top Label Types

Segmentation

Action Recognition

Evaluation Rating

Freelancer Overview

I am a detail-oriented and tech-savvy professional with hands-on training in AI operations, customer support, and workflow automation. My experience includes implementing AI-powered tools for optimizing processes and enhancing customer experiences, as well as managing ticketing systems and chatbots. I am skilled in using industry-standard platforms such as Zendesk, Freshdesk, HubSpot, Google Workspace, and various CRM tools to ensure accuracy and efficiency in data handling. My strong attention to detail, combined with excellent communication and problem-solving abilities, enables me to deliver high-quality data annotation and labeling work, supporting the development and training of AI systems across diverse domains.

Entry LevelEnglish

Labeling Experience

AI Video Annotator

Internal Proprietary ToolingVideoSegmentationAction Recognition

Review and correct AI-generated descriptions of human actions in video footage for machine learning model training. Analyze video content, evaluate AI predictions, and provide accurate corrections to improve computer vision algorithms

2025 - 2025

Education

University of Uyo

Bachelor of Engineering, Petroleum Engineering

Bachelor of Engineering

2016 - 2024

Work History

Atlas Capture

Data Annotation & Labeling

Manila

2025 - 2025