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J

Joy Success

Helpdesk Analyst

CANADA flag
on, Canada
$20.00/hrEntry LevelOther

Key Skills

Software

Other

Top Subject Matter

technology - it support & troubleshooting
ai & data annotation- natural launguage processing
customer support and chat evaluation

Top Data Types

DocumentDocument

Top Task Types

No task types listed

Freelancer Overview

Helpdesk Analyst. Brings 8+ years of professional experience across complex professional workflows, research, and quality-focused execution. Education includes Bachelor of Arts with Honours, Trent University (2024).

Entry LevelEnglish

Labeling Experience

AI Data annotation specialist

TextClassification
I worked on AI data labeling and annotation projects focused on improving the performance of machine learning models. My responsibilities included evaluating and classifying text data, reviewing AI-generated responses, and ensuring outputs met quality and relevance standards. I performed tasks such as sentiment analysis, content categorization, and ranking responses based on accuracy, clarity, and helpfulness. I followed detailed guidelines to maintain consistency and contributed to improving model performance through high-quality annotations. I also conducted quality checks, flagged inconsistencies, and ensured data met project requirements. This project required strong attention to detail, critical thinking, and the ability to follow structured instructions.

I worked on AI data labeling and annotation projects focused on improving the performance of machine learning models. My responsibilities included evaluating and classifying text data, reviewing AI-generated responses, and ensuring outputs met quality and relevance standards. I performed tasks such as sentiment analysis, content categorization, and ranking responses based on accuracy, clarity, and helpfulness. I followed detailed guidelines to maintain consistency and contributed to improving model performance through high-quality annotations. I also conducted quality checks, flagged inconsistencies, and ensured data met project requirements. This project required strong attention to detail, critical thinking, and the ability to follow structured instructions.

2024 - 2026

Education

T

Trent University

Bachelor of Arts with Honours, International Development

Bachelor of Arts with Honours
2020 - 2024

Work History

4

4GL Solutions

Helpdesk Analyst

Markham, ON
2025 - 2026
L

Lufthansa Group

User Support Specialist

Peterborough, ON
2022 - 2025