Customer Support Officer
As a Customer Support Officer, I delivered fully remote multi-channel customer support for distributed teams. My role required proactive management of customer inquiries, adept communication, and technical troubleshooting. I optimized support workflows and developed systems to improve service quality and satisfaction.
• Managed concurrent customer inquiries across phone, email, and live chat with prompt accuracy.
• Resolved 95% of issues on first contact, significantly reducing escalation rates.
• Implemented a customer feedback system that drove measurable improvements in satisfaction scores.
• Increased retention through proactive relationship building and follow-ups.
As a Customer Support Officer, I delivered fully remote multi-channel customer support for distributed teams. My role required proactive management of customer inquiries, adept communication, and technical troubleshooting. I optimized support workflows and developed systems to improve service quality and satisfaction. • Managed concurrent customer inquiries across phone, email, and live chat with prompt accuracy. • Resolved 95% of issues on first contact, significantly reducing escalation rates. • Implemented a customer feedback system that drove measurable improvements in satisfaction scores. • Increased retention through proactive relationship building and follow-ups.
2022 - 2024