Joyce Zapata

Key Skills

Software

Other

Telus

Top Subject Matter

Multimodal AI/LLM Evaluation

Search/Recommender AI Evaluation

Legal Services & Contract Review

Top Data Types

Text

Document

Top Task Types

No task types listed

Freelancer Overview

AI Trainer Contributor – Outlier (Project: Aether). Brings 20+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other and Telus. Education includes Master of Business Administration, Universidad Interamericana de Panama (2016) and Bachelor of Arts, Universidad Montavilla (2008). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

US Rater / Content Reviewer – TELUS International AI

TelusText

In the role of US Rater / Content Reviewer with TELUS International AI, I conducted evaluation tasks to enhance AI search and recommendation systems. I assessed the relevance, safety, and quality of web content based on detailed guidelines. I also performed structured data labeling and categorization. • Reviewed and evaluated web content for appropriateness. • Applied detailed labeling rules for data categorization. • Provided precise ratings to inform AI model improvements. • Maintained strict adherence to project quality metrics.

In the role of US Rater / Content Reviewer with TELUS International AI, I conducted evaluation tasks to enhance AI search and recommendation systems. I assessed the relevance, safety, and quality of web content based on detailed guidelines. I also performed structured data labeling and categorization. • Reviewed and evaluated web content for appropriateness. • Applied detailed labeling rules for data categorization. • Provided precise ratings to inform AI model improvements. • Maintained strict adherence to project quality metrics.

2026 - Present

AI Trainer Contributor – Outlier (Project: Aether)

OtherText

As an AI Trainer Contributor for Outlier (Project: Aether), I conducted structured data annotation and data labeling for multimodal AI training projects. I evaluated LLM outputs for factual accuracy, logical consistency, and compliance with policy guidelines. Detailed written justifications were produced in English under strict quality control standards. • Performed annotation of AI-generated responses across various tasks. • Ensured high-quality data labeling by adhering to specific criteria. • Produced structured feedback for training and refinement of models. • Worked independently to deliver annotated data within project timelines.

As an AI Trainer Contributor for Outlier (Project: Aether), I conducted structured data annotation and data labeling for multimodal AI training projects. I evaluated LLM outputs for factual accuracy, logical consistency, and compliance with policy guidelines. Detailed written justifications were produced in English under strict quality control standards. • Performed annotation of AI-generated responses across various tasks. • Ensured high-quality data labeling by adhering to specific criteria. • Produced structured feedback for training and refinement of models. • Worked independently to deliver annotated data within project timelines.

2026 - Present

Education

Work History