Team Lead for T Visa Document Verification and Case Labeling
Oversaw the verification and annotation process for sensitive immigration case documents. Ensured authenticity, completeness, and consistency of client-submitted documents according to U.S. Citizenship and Immigration Services requirements. Led quality assurance audits and provided coaching to the document labeling/verification team. • Managed discrepancies and clarified inconsistencies in document submissions • Requested missing information and collaborated with third parties as necessary • Reviewed QA scores and implemented corrective actions for failed audits • Directed a team of 10 legal advisors in data verification tasks