Managing Director, Customer Support and Inside Sales
Segmentation
As Managing Director overseeing EMEA Customer Support & Inside Sales, I was tasked with centralizing multi-country support and sales operations into a single hub. Reporting directly to the CEO Europe, I built the organization from the ground up. Strong leadership and operational skills were required to deliver outstanding service to 60 countries.
• Scaled team from 0 to 220 staff in Barcelona
• Designed operating model, segmentation, and playbooks
• Introduced automation to optimize workforce management
• Reduced support resolution times dramatically
As Managing Director overseeing EMEA Customer Support & Inside Sales, I was tasked with centralizing multi-country support and sales operations into a single hub. Reporting directly to the CEO Europe, I built the organization from the ground up. Strong leadership and operational skills were required to deliver outstanding service to 60 countries. • Scaled team from 0 to 220 staff in Barcelona • Designed operating model, segmentation, and playbooks • Introduced automation to optimize workforce management • Reduced support resolution times dramatically
2017 - 2019