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J
Jude Egbu

Jude Egbu

Chat Support Representative

Nigeria flagAbuja, Nigeria
$60.00/hrExpertAppenClickworkerData Annotation Tech

Key Skills

Software

AppenAppen
ClickworkerClickworker
Data Annotation TechData Annotation Tech
Label StudioLabel Studio
Micro1
MercorMercor
RemotasksRemotasks

Top Subject Matter

Customer Service & Support
Sales & Business Development
Relationship Management

Top Data Types

ImageImage
VideoVideo
TextText
DocumentDocument

Top Task Types

TranscriptionTranscription
Entity (NER) ClassificationEntity (NER) Classification

Freelancer Overview

Chat Support Representative. Brings 14+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Education includes Bachelor of Science, University Of Nigeria (2019) and West African Senior School Certificate, Anglican Cathedral International Grammar School (2015). AI-training focus includes data types such as Image and Video and labeling workflows including Transcription and Named Entity Recognition.

ExpertEnglishIgbo

Labeling Experience

Transcriber

VideoTranscription
As a Transcriber, I create written documentation of audio and video content for newsletters and organizational records. I am responsible for proofreading, editing, and ensuring the accuracy of transcriptions. This position requires attention to detail, strong listening skills, and the ability to multi-task under deadlines. • Transcribe audio and video recordings for various uses. • Edit and proofread transcripts before distribution. • Convert meeting discussions into accurate written documents. • Perform both visual and audio transcription to support the organization's communication needs.

As a Transcriber, I create written documentation of audio and video content for newsletters and organizational records. I am responsible for proofreading, editing, and ensuring the accuracy of transcriptions. This position requires attention to detail, strong listening skills, and the ability to multi-task under deadlines. • Transcribe audio and video recordings for various uses. • Edit and proofread transcripts before distribution. • Convert meeting discussions into accurate written documents. • Perform both visual and audio transcription to support the organization's communication needs.

2020 - Present

Chat Support Representative

ImageTranscriptionEntity Ner Classification
As a Chat Support Representative, I provided real-time customer assistance in a fast-paced, online environment, ensuring prompt and accurate responses. My role included resolving customer issues, participating in team training, and maintaining quality control standards to optimize overall customer experience. Proficiency in digital communication tools and strong multitasking abilities were essential for effective performance. • Handled customer inquiries and resolved problems via chat channels. • Maintained high-quality deliverables and met strict deadlines. • Led initiatives for process improvements based on customer feedback. • Collaborated with team members to achieve organizational goals.

As a Chat Support Representative, I provided real-time customer assistance in a fast-paced, online environment, ensuring prompt and accurate responses. My role included resolving customer issues, participating in team training, and maintaining quality control standards to optimize overall customer experience. Proficiency in digital communication tools and strong multitasking abilities were essential for effective performance. • Handled customer inquiries and resolved problems via chat channels. • Maintained high-quality deliverables and met strict deadlines. • Led initiatives for process improvements based on customer feedback. • Collaborated with team members to achieve organizational goals.

2022 - 2023

Chat Support and Customer Service Representative

ImageTranscriptionEntity Ner Classification
As a Chat Support and Customer Service Representative, I managed customer acquisition and onboarding, resolved client issues, and provided prompt responses to customer queries. My performance included accurate information provision, skilled sales techniques, and support via digital channels. This role demanded efficiency, superior communication, and adaptability. • Assisted with new customer onboarding and relationship management. • Provided timely and accurate responses to customer inquiries. • Utilized company systems to handle assigned tasks efficiently. • Generated additional revenue through upselling techniques.

As a Chat Support and Customer Service Representative, I managed customer acquisition and onboarding, resolved client issues, and provided prompt responses to customer queries. My performance included accurate information provision, skilled sales techniques, and support via digital channels. This role demanded efficiency, superior communication, and adaptability. • Assisted with new customer onboarding and relationship management. • Provided timely and accurate responses to customer inquiries. • Utilized company systems to handle assigned tasks efficiently. • Generated additional revenue through upselling techniques.

2021 - 2022

Education

U

University Of Nigeria

Bachelor of Science, Accountancy

Bachelor of Science
2015 - 2019
A

Anglican Cathedral International Grammar School

West African Senior School Certificate, General Secondary Education

West African Senior School Certificate
2015 - 2015

Work History

S

Shekinah Assembly

Transcriber

Abuja
2020 - Present
T

Tabda Media Group

B2B Sales Executive

Abuja
2024 - 2024