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Karthiyayini J

Karthiyayini J

Associate Director - Process Excellence and Customer Experience

INDIA flag
Madurai, India
$15.00/hrIntermediateAppenData Annotation TechInternal Proprietary Tooling

Key Skills

Software

AppenAppen
Data Annotation TechData Annotation Tech
Internal/Proprietary Tooling

Top Subject Matter

No subject matter listed

Top Data Types

ImageImage
TextText

Top Label Types

Classification
Translation Localization
Evaluation Rating

Freelancer Overview

With over 18 years of experience in training, quality management, and knowledge base development, I specialize in creating and optimizing processes that support high-quality data labeling and AI training data initiatives. I have led teams in designing SOPs, developing comprehensive knowledge repositories, and implementing quality audit procedures to ensure data accuracy and consistency. My work has included deploying machine learning techniques to streamline manual efforts, developing user-facing scripts for various channels, and collaborating on product development to enhance user experience. I am adept at managing large-scale content and customer experience projects, including the launch of web-based knowledge bases with 150+ SOPs and leading international training programs. My focus on process excellence, quality assurance, and user-centric content development positions me strongly for roles in data annotation, data labeling, and AI training data management across diverse domains.

IntermediateEnglishHindiTeluguTamil

Labeling Experience

Data Annotation Tech

AI Annotation

Data Annotation TechTextClassificationTranslation Localization
The project was aimed to assess the model’s ability to use contextual web information to produce high-quality, trustworthy responses. The task was to evaluate and rate responses provided AI across various topics in reference to the rubrics, to ensure they meet the standards for native fluency as well content accuracy. The following aspects were checked during this evaluation: Instruction Following Content Conciseness & Relevance Content Completeness Context Utilization Completeness and Relevance Collaborativity Groundedness & Truthfulness Links Overall Response Quality Final quality rating

The project was aimed to assess the model’s ability to use contextual web information to produce high-quality, trustworthy responses. The task was to evaluate and rate responses provided AI across various topics in reference to the rubrics, to ensure they meet the standards for native fluency as well content accuracy. The following aspects were checked during this evaluation: Instruction Following Content Conciseness & Relevance Content Completeness Context Utilization Completeness and Relevance Collaborativity Groundedness & Truthfulness Links Overall Response Quality Final quality rating

2025 - 2025

Education

I

Indian School of Business

Certificate, Leadership with AI

Certificate
2025 - 2025
V

V-Skills

Certificate, Training And Development

Certificate
2018 - 2019

Work History

V

Vauld

Associate Director - Process Excellence, T&Q, CX

Bengaluru
2021 - Present
N

Ninjacart

Customer Experience Manager

Bengaluru
2020 - 2021