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K

Kerry S.

Senior Operations Manager in Operations, Performance Management, Learning and Development and Process Improvement

COSTA_RICA flag
Heredia, Costa Rica
$55.00/hrIntermediateMicro1

Key Skills

Software

Micro1

Top Subject Matter

Process improvement and Operations
Learning and Development
Performance Management

Top Data Types

TextText
DocumentDocument

Top Task Types

Fine Tuning
Text Generation

Freelancer Overview

Senior Operations Manager in Operations, Compliance, and Performance Management. Brings 12+ years of professional experience across operations, SOP creation and review, compliance, and structured analysis. Education includes Bachelor of Arts, University of Pennsylvania (2010). Well-suited for text-focused AI training, including document review, compliance annotation, and rubric-based quality evaluation.

IntermediateEnglishSpanish

Labeling Experience

Customer Support Expert

TextText Generation
Train AI in various customer service scenarios.

Train AI in various customer service scenarios.

2026 - Present

Education

U

University of Pennsylvania

Bachelor of Arts, Political Science, Focus On Middle East Studies

Bachelor of Arts
2010 - 2010

Work History

D

DHL

Senior Operations Manager

Heredia
2021 - Present
A

Amazon.com

Customer Service Group Manager

Lagunilla
2017 - 2019