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Khady Khouma

Khady Khouma

Customer Support Specialist - Telecommunications

SENEGAL flag
Dakar, Senegal
$15.00/hrEntry LevelOther

Key Skills

Software

Other

Top Subject Matter

No subject matter listed

Top Data Types

AudioAudio
ImageImage
VideoVideo

Top Label Types

Segmentation
Evaluation Rating
Data Collection

Freelancer Overview

I am an experienced professional with a strong background in customer service, data annotation, and AI training data projects. My recent work as an IA annotator for the Diamond project at RWS has given me hands-on experience in data labeling and annotation, where attention to detail and accuracy are crucial. I am proficient with tools such as CRM, Zendesk, Artvise, and Talkdesk, and I bring advanced linguistic skills in English, French, Wolof, and Swedish, which allow me to contribute effectively to multilingual and NLP-focused projects. My background in sociolinguistics and applied linguistics, combined with my experience supporting customers with technical and accessibility needs, equips me to deliver high-quality, reliable training data for AI systems in fast-paced, team-oriented environments.

Entry LevelEnglishFrenchSwedish

Labeling Experience

Diamond project

OtherVideoSegmentationEvaluation Rating
Large Language Models

Large Language Models

2025 - 2025

Education

G

Gaston Berger University

Master of Arts, Sociolinguistics And Applied Linguistics

Master of Arts
2015 - 2016
U

Université Gaston Berger

Bachelor of Arts, Linguistics

Bachelor of Arts
2014 - 2015

Work History

S

Sendwave

Customer Service Representative

Dakar
2022 - 2023
S

Samres

Customer Support Specialist and Transcriptionist

Dakar
2017 - 2023